Midtown Manhattan Hotel FAQs

Learn More About The Palace

Browse frequently asked questions for The New York Palace below to learn more about our historic Midtown Manhattan hotel. If your question is still not answered here, click here for further information or feel free to contact our luxury Midtown hotel any time by visiting our contact page

Frequently Asked Questions About The New York Palace

How tall is the building?

The building is 55 stories tall.


Is The New York Palace a non-smoking hotel?

Yes, The New York Palace offers a 100% smoke-free environment for our guests. A fee is applied for those who do smoke in the guest rooms.


What is your cancellation policy for room reservations?

The Palace upholds a 24-hour cancellation policy and all reservations are non-transferable. Please arrange cancellations by 12 noon (local time) one day prior to arrival to avoid payment of one night's room and taxes. Guests are asked to retain their hotel issued cancellation number in the event they are unable to stay with us.


What is the pet policy?

The hotel allows small dogs 25 lbs or less, a pet waiver is required at check-in.


What is the cost to add a rollaway bed?

We charge $50 + taxes per night and they can only be placed in suites and king bedded rooms. We cannot accommodate a rollaway bed in rooms that already contain two beds. 


Is The New York Palace a Family Friendly destination?

Absolutely. We welcome family travelers to The New York Palace and our location puts you within close proximity of numerous exciting attractions to enjoy in Manhattan with kids. The hotel offers several different room categories to choose from to accommodate your family’s needs.  Children under 12 stay free, so long as they are sharing a room with their parents.


CONCIERGE

Does the hotel provide babysitting service?

Professional babysitting services can be arranged for guests. The Concierge team at our Midtown Manhattan hotel works with several babysitting companies who are licensed, insured and fully bonded. For information on rates and to request these services, please contact the concierge for assistance.


DINING

How many dining outlets are in the hotel?

Guests can enjoy convenient and refined in-room dining at The Palace. See our Dining section for more information.


ROOMS

Does the hotel offer connecting rooms?

Connecting rooms are based upon availability and located solely in the Main Hotel, for the superior room category with a choice of king or double bedded rooms. We will do everything possible to honor connecting requests; however we recommend choosing one of our two-bedroom suites or specialty suites to guarantee connecting accommodations.


How can I pay for someone else’s room?

Any guest requesting to pay the room, tax or all charges for a guest is required to fill out a credit card authorization form, which can be offered through the reservations office at the time of booking or upon arrival by providing an imprint of their credit card, with their approved signature, authorizing the charges.  


Can you send an amenity to a guest room?

Yes, we do allow another party to pay for an amenity. All such requests are handled by the hotel's Guest Experience Department.


Are all the guestrooms equipped with fax machines?

Fax machines are available upon request.


Does the New York Palace offer Hypo Allergenic bedding?

Yes, guests can request full allergenic bedding or pillows.


TRANSPORTATION

Does the hotel offer shuttle service from the airport?

We do not provide shuttle service, however, we recommend reserving a private car in advance for your transportation to and from the airport and can arrange rides through the concierge desk. For area taxi and other ground transportation, click here


SPA & FITNESS CENTER

Does the hotel offer a Swimming pool, Sauna and Whirlpool?

The hotel does not offer a swimming pool, sauna or whirlpool, however, our concierge team will be happy to provide recommendations based on your specific needs.


HOTEL DELIVERIES AND PACKAGES

Can guests arrange for packages to be delivered to the hotel, prior to arrival?

Yes. The New York Palace will accept guest packages up to 3 days prior to their arrival*. Stored packages can be picked up at the Mail and Information Desk or delivered to the guest room within 48 hours. Click here to view The Palace’s Shipping, Receiving and Delivery Policy.  

* In efforts to accommodate all guests, we ask that shipments do not arrive earlier than three days prior to arrival and storage fees will be applied for earlier deliveries.


Does the hotel offer packaging and shipping support for outgoing packages?

Yes. However please note that in addition to the cost of the delivery service provider, hotel handling fees may be applied. Please click here to view The Palace’s Shipping, Receiving and Delivery Policy.


To download our hotel fact sheet, click here.